The utilities sector is in the midst of unprecedented transformation. Several factors are driving fundamental change: liberalization and increased competition, strategic mergers and acquisitions, regulatory pressure around climate change, systems reliability and convergence of gas, electricity and water concerns.
Today, utilities do business with a highly educated customer base, demanding sophisticated service offerings and competitive pricing.
Utility companies find themselves under increasing pressure to modernize their business processes and enabling technologies. There is a competitive surge in the industry to secure market share with technology enabling the drive. Despite various initiatives, such as smart metering and the intelligent grid, companies struggle to drive a higher level of intelligence and automation across the entire value chain from generation straight through to the customer.